Lev Haolam Tours — Terms of Service
These terms of service («Terms of Service») are a legally binding agreement between Lev Haolam Club Ltd., Israeli
Company Number 516187549 («we», «us», «our», «LEV HAOLAM» or the «Company») and you («User», «Client» or «You»).
They govern your participation in any of the Tours and your use of our Services, as defined below, and of the
website available at: https://tour.levhaolam.com/ («Website»). It is important and recommended that you take the
time to read these Terms of Service carefully.
1. Introduction
- The Company offers tours to Israel, all as detailed on the Website as may be amended from time to time at our sole discretion (each a «Tour» and together the «Tours»). The current Tours and their dates are listed in Schedule A.
- By subscribing to any Tour, you hereby agree to these Terms of Service.
- The Company is solely an intermediate sales agent providing you with a package from a certain third party tour operator who will then make all arrangements and itinerary management services so that you receive tour services including transport, accommodations etc., all as detailed on the Website (the «Services»), provided by such third party licensed tour operators (the «Operators»).
2. Application
- The content and conditions of each Tour shall conform to those specified for the relevant tour itinerary, the conditions specified hereunder and as further described in the Operator’s general terms and conditions («Operator’s Terms»).
- Unless specified otherwise on the Website, each Tour shall take place on the dates set out in Schedule A. The first day of a Tour is its «Start Date». Where a Tour runs on more than one set of dates, each set of dates is a separate Tour for the purposes of these Terms of Service.
- Registration for a Tour may be done until 60 days before its Start Date.
- The itinerary of each Tour may be found on the Website, as may be changed from time to time.
- The Client shall provide information on the Company application form as required by the Company and/or the Operators and submit the form.
- The Company and/or the Operators may accept applications for a Tour by online application.
- The order shall become valid upon the Company’s notification of acceptance of the application and the Client to the Tour. The Company reserves the right to deny applications at its sole discretion.
- The Client shall notify the Company when submitting the application if requiring special consideration during the tour period; the Company shall comply with such requests when feasible.
- You hereby understand and acknowledge that certain Tours may partly take place in Judea and Samaria (the West Bank), which are considered disputed territories. Client hereby waives in advance any and all claims against the Company with respect to or arising from the visiting of such territories.
3. Special Conditions of Tour Application
- A Client under 18 years of age traveling alone during the tour period shall provide the Company with the written consent of his/her guardian. Clients under 16 years of age must be accompanied by a parent or guardian.
- The Company may refuse an application if any one of the Client’s age, qualifications, skills or other conditions do not conform to those designated for tours aimed at specific customer categories, or for any reason at the Company’s sole discretion.
- Clients who require special attention from the Company during the tour for reasons of chronic disease, general ill-health, pregnancy or physical handicap shall advise the Company of this when applying for the tour. The Company shall comply with such requests to the extent deemed feasible and reasonable. If the Company makes a special arrangement in compliance with the Client’s request, the Client shall be responsible for incurred expenses related to the request. In such cases, the Company may require Clients to present a medical certificate. The Company may refuse a Client’s application if conditions at travel destinations and facilities are such that safe, smooth tour operation cannot be guaranteed, or require the Client to be accompanied by an escort. In some cases, the Company shall change a part of the itinerary or recommend the Client to join another tour with the minimum extra charge or refuse his/her participation in the tour. With respect to Clauses 3.1, 3.2 and 3.3, the Company shall make notification concerning the acceptance or rejection of Client participation in the Tour within a month of application submission.
- If the Company determines that the Client needs medical diagnosis or treatment by a physician owing to illness, functional disease or other reasons during the tour, the Company shall take measures necessary to ensure smooth operation of the Tour. All costs resulting from such measures shall be borne by the Client.
- Independent activities for reasons of the Client’s own choosing shall not be arranged by the Company during the tour.
- The Company may refuse Client participation if it determines that the Client may in any way inconvenience or interfere with the collective activities of other Tour participants.
- The Company and/or the Operators may also refuse Client participation for Tour operational reasons.
4. Payment of Tour Fare
- The Tour fare (the «Fare») shall be as listed on the Website for the relevant Tour, as may be changed from time to time.
- Registration for the first 10 spots of a Tour shall entitle the Client to a 20% discount off the Fare.
- Registration for the second 10 spots of a Tour shall entitle the Client to a 10% discount off the Fare.
- The Client must pay 100% of the Fare no later than 60 days before the Start Date.
5. Revision of Tour
- The Company may, after conclusion of the order, revise its contents and services, or cancel all or any part of the Tour, for any of the following reasons: natural calamity or disaster, weather conditions, civil unrest, war, acts of terrorism, suspension of services rendered by transport/accommodation facilities, provision of transportation not based on the original operational plan, governmental orders, or other circumstances beyond the Company’s control. The Company reserves the right to take necessary measures when safe, smooth tour operation in accordance with the itinerary is deemed impossible, or when there is valid reason to believe that the tour cannot continue. In such cases, the Company must explain in a timely manner its inability to function according to the original Tour plan. However, said explanation may be made after revisions are made when conditions demand.
6. Cancellation by the Client
You may cancel Your participation in a Tour as follows:
- Cancellation 90 days before the Start Date shall entitle the Client to full refund.
- Cancellation less than 90 days but 30 days or more before the Start Date shall entitle the Client to a refund equal to 30% of the Fare.
- Cancellation less than 30 days before the Start Date shall not entitle the Client to a refund.
- The Company shall not refund a Client who does not show up to the Tour on the date and time the Tour begins.
7. Unforeseen Circumstances and Security Issues
- In the event of unforeseen circumstances beyond the control of the Company, including but not limited to acts of war, significant security threats, flight cancellations, or airport closures, which render the continuation or commencement of the Tour unsafe or impracticable, the Company will provide a full refund to the affected participants. Such refunds will be issued without any additional charges or fees. The Company reserves the right to determine the occurrence of such unforeseen circumstances and to take all necessary actions to ensure the safety and well-being of all participants.
8. Cancellation by the Company
- If the Client has not paid the Fare by the prescribed dates, the Company may cancel the Client’s subscription. In such cases, the Client shall pay the Company the applicable cancellation charge, as set forth in Clause 6 above.
9. Privacy & Data Collection
- You hereby allow the Company to collect and retain all data required in order for it to provide you with the Services and the Tour, under these Terms of Service. You hereby give your consent to the Company to use such data collected in order to provide you with marketing for future events which may be of interest to you. If such is unacceptable, you will promptly notify us at support@levhaolam.com.
10. Liability of the Company and Exemptions
- IN PERFORMING ITS OBLIGATIONS UNDER THE TERMS OF SERVICE AND THE TOUR, COMPANY SERVES AS A SALES AGENT AND INTERMEDIARY, THUS IN NO EVENT SHALL COMPANY BE LIABLE UNDER THIS AGREEMENT TO THE CLIENT OR ANY OTHER THIRD PARTY FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING ANY DAMAGES FOR BUSINESS INTERRUPTION, LOSS OF USE, REVENUE OR PROFIT, COST OF CAPITAL, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), ANY OTHER THEORY OF LIABILITY OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT THE COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
- IN NO EVENT SHALL COMPANY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE TOUR OR THE TERMS OF SERVICE, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNT ACTUALLY RECEIVED BY THE COMPANY FROM THE CLIENT.
11. Liability of Client
- The Company shall require the Client to indemnify the Company for losses sustained owing to a Client’s willful negligence, fault, conduct against public order and good manners, or breach of provisions in the Terms of Service.
12. Miscellaneous
- Client hereby agrees and acknowledges that the Company does not provide insurance coverage of any kind, nor does it facilitate the process of obtaining an entry visa or permit to Israel. Client is responsible to obtain relevant insurance coverage and visa authorization, as applicable.
- For the avoidance of doubt, the Company serves as an agent and intermediary between the Client and the Operators. The provisions of the Tourism Services Law – 1976 shall not apply to the Company and the provision of Services under these Terms of Service.
- This agreement shall be governed by and construed under the laws of the State of Israel, without giving effect to the conflict of laws provisions thereof, and the parties hereby consent and submit to the exclusive jurisdiction of the competent courts of Jerusalem, Israel.
Schedule A — Tours and Dates
Current Tours and dates, subject to Clause 2.2.
| Tour | Dates |
|---|---|
| Essential Israel Tour | April 11-20, 2027; September 12-21, 2027 |
| Six Senses Tour | March 14-22, 2027 |
| Israel Intense v2 | February 7-18, 2027 |
| Israel Close Up | October 25 - November 2, 2026; May 16-24, 2027; October 31 - November 8, 2027 |
